This Privacy Policy ("Policy") describes the policies and procedures regarding the collection, use, disclosure, and protection of your information when you use our website/app located at https://www.graamm.delivery or the Medifleet mobile application (collectively, "This Platform") made available by Trade Kart Digital Pvt Ltd ("Company," "we," "us," and "our"), a private company established under the laws of India. Our registered office is located at Akola, Maharashtra. The terms "you" and "your" refer to the user of This Platform. The term "Services" refers to any services offered by Medifleet, whether on This Platform or otherwise. Please read this Policy before using This Platform or submitting any personal information to This Platform. This Policy is a part of and incorporated within, and is to be read along with, the Terms and Conditions. Information you provide to us We collect information you provide directly to us when you create or modify your account, contact customer support, or otherwise communicate with us. This information may include your name, email address, phone number, postal address, and any other information you choose to provide. We may also collect information you provide to us in the form of support for our platform. Information We Collect Through Your Use of Our Services When you use our Services, we collect information about you in the following general categories: 1. Location Information: When you use our services, we collect location data about the delivery transactions involved. If you permit the app to access location services through the permission system used by your mobile operating system, we may also collect the precise location of your device when the app is running in the foreground or background. 2. Transaction Information: We collect transaction details related to your interactions with other users of this app, including the type of service requested, date, time, place, distance involved, and other related transaction details. 3. Usage and Preference Information: We collect information about how you interact with our services, other users, preferences expressed, and settings chosen. In some cases, we do this through the use of cookies and other similar technologies that create and maintain unique identifiers. 4. Device Information: We may collect information about your mobile device, including the operating system and version, software and file names, preferred language, and other similar information. 5. Log Information: When you avail the services, we may collect server logs, which may include information such as device IP address, access dates and times, app features or pages viewed, app crashes, and other system activity, as well as the type of browser used. Use of Information We primarily use the information, including but not limited to, for the following purposes: 1. To facilitate your usage of our services. 2. To process or facilitate payments for Services. 3. To contact you with promotional offerings or other communications that may be of interest to you. 4. To contact you in connection with your Services. 5. To perform internal operations necessary to provide our Services, troubleshoot software bugs and operational problems, conduct data analysis, testing, research, and monitor and analyze usage and activity trends. 6. To personalize the content and features you see when you visit our sites or use our plug-in. 7. To respond to your questions and assist with problems with our Services. 8. To enhance other information we have about you to help us better understand you and determine your interests. 9. To assist you when you contact our customer support services, including a) directing your questions to the appropriate customer support person, b) investigating and addressing your concerns, and c) monitoring and improving our customer support responses. 10. For product development. This allows us to improve and enhance the safety and security of our Services, develop new features and products. Sharing of Information We do not share or transfer your personally identifiable information with outside parties, except for our trusted third parties who assist us in operating our app and conducting our business, and they agree to keep your information confidential. We may also disclose your information to the extent necessary: 1. To comply with laws and respond to lawful requests and legal processes. 2. To protect the rights and property of the company, our users, and others, including enforcing the terms of service. 3. In an emergency to protect the personal safety and assets of the company, the users, or any person. In such an event, we are not responsible for informing you or seeking your approval or consent. Contact Us If you have any questions or queries regarding this Privacy Policy or the Terms and Conditions mentioned herein above, you may contact us at 8432796543.